What We Do:
Create and maintain employee and student networks, email VOIP (voice over internet protocol), user folders, and helpdesk accounts.
Install and maintain technology in the schools (servers, computers, printers, labs, projectors, interactive boards, thin client, software, etc).
Troubleshoot, repair, and replace items as necessary.
Build and maintain computer images and software distribution packages to be used throughout the school.
15 field technicians and 1 AV technician.
Approximately 14,000 trouble tickets are processed each year through our Helpdesk database and the technician is the first line of support for all technology needs in the schools.